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Customer service

Below are the questions we get most often. If yours is not listed, get in touch via the contact form at the bottom of this page, or email info@batterij-outlet.nl.

How do I order?

You order directly through the webshop. If you are not sure a product suits your situation, ask us first; we will look at it with you before you buy anything.

What is the delivery time?

Delivery times vary per product and are shown on the product page. Large or heavy items are delivered on a pallet, which can take a little longer. As soon as your order is ready to ship, we let you know.

How does the installation appointment work?

If you choose installation, the installation company will contact you to plan a date. You know in advance what happens on the day and what we need from you.

Does my battery need to be registered with the grid operator?

Yes, a home battery has to be registered before it goes into use. If we arrange the installation, the installer usually takes care of this as part of the job. Always double-check it, so you are not caught out later.

What about warranty?

Every product is covered by the manufacturer's warranty of the brand in question. If there is a fault, report it to us with your order details and we will help you get the warranty claim under way with the manufacturer.

Can I return a product?

As a consumer you have a 14-day cooling-off period, with a few legal exceptions for products that have been installed or taken into use. The details are on our Shipping and returns page.

Do you give advice on which system I need?

Yes, that is exactly what we are here for. Send us your annual consumption, your type of grid connection and, if you have one, your current inverter, and we will work out a suitable set-up for you.

Can I buy products without installation?

You can. You decide whether to book the installation through us or arrange your own installer. For plug-and-play products you do not need an installer at all.

How do I reach you?

Via Email info@batterij-outlet.nl or use the contact form at the bottom of this page. We respond as quickly as possible on working days.