Shipping & returns

Shipping

Small items such as cables, meters and accessories are sent as a parcel. Batteries, inverters and other heavy or bulky items go on a pallet with a carrier. For a pallet delivery we contact you in advance to arrange the drop-off.

The expected delivery time is shown on each product page. As soon as your order is scheduled for shipping, you will hear from us. If your order weighs no more than 15 kg, you pay no shipping costs. An EV charger usually stays under that. Above 15 kg we charge €129 for the delivery, and on orders of €5,000 or more that amount is dropped. Whatever you pay is shown in the basket before you check out.

Right of withdrawal

As a consumer you may withdraw from a purchase within 14 days of receipt, without giving a reason. You report this within that period, after which you have another 14 days to send the product back.

Legal exceptions

In a number of situations the right of withdrawal does not apply, or only partially. This includes products that have already been installed or taken into use, and sealed products where the seal has been broken after delivery. Not sure whether your situation falls under this? Ask us before you start using the product.

The returns process step by step

1. Report your return within 14 days via info@batterij-outlet.nl, quoting your order number.
2. Pack the product in the original packaging as far as possible, complete with all accessories.
3. Once your return is registered, we send you the return address. Sending it back is at your own expense. For a pallet shipment, ask us for an estimate first, because those costs run up.
4. After receipt and inspection we refund the purchase amount within the statutory period.

Received a damaged product? Report it within a few days with photos and we will find a solution together.